Continuent Tungsten Feature Matrix

Support

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Continuent Tungsten 24/7 Support is available for our customers with an active Continuent Tungsten subscription. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

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To access support:

  • Access Continuent Support Portal to submit issues as tickets. This will ensure correct customer information, complete details about the issue, and will help our team with resolving your issue.

There are three easy ways to submit a new ticket:

  • Submit a case at support.continuent.com
  • Send an This email address is being protected from spambots. You need JavaScript enabled to view it. with a descriptive subject and some background of the problem.  You may include logs as an attachment for us to review
  • Call our help desk at (866) 998-3642 and open a support case.

 

 

 

Consulting is billed on hourly or daily rates and can be used for any purpose users desire. Base consulting rates are $300/hour or $2,000/day; rates decrease with the length of term. Contracts are available in any length starting in increments of a single hour and may be capped to prevent overruns. The more you sign up for, the cheaper it gets.

For details, This email address is being protected from spambots. You need JavaScript enabled to view it. !